Supply Chain Software: Customer Decision Framework and Global Customer Perspective on Software Upgrades and Integration

This study focuses on identifying the key elements that managers consider when making the decision to upgrade and integrate supply chain management system that are already in use. A survey of information systems managers is used to evaluate the proposed framework and the results of the survey suggests that managers use certain key elements when deciding on upgrading and integrating supply chain management systems. The majority of respondents, approximately 80%, perceive Software Quality and Customer Services as very important factors when making the integration and upgrading decision while the remaining respondents believe that these two factors are somewhat important during the decision making process